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 06-08 March 2018 / ExCeL, London

CUSTOMER PRIVACY POLICY

This Customer Privacy Policy governs the collection and use of personal information relating to potential and existing customers of Futurebuild Events Ltd, trading as Ecobuild, by the company and its affiliates. 

Futurebuild Events Ltd is committed to abiding by this Customer Privacy Policy, as well as the requirements of applicable laws, in the operation of its business. Please read this policy carefully as it explains the kinds of personal information we collect about you and how it is handled. For the purpose of the Data Protection Act 1998, the data controller is Futurebuild Events Ltd of 14 High Cross, Truro, England TR1 2AJ.

By your continued use of our services (including our web sites), you consent to the collection and use of your personal information for the purposes set out in this Customer Privacy Policy.

COLLECTION AND USE OF PERSONAL INFORMATION

We will generally let you know at the time of collection how we intend to use your personal information. Usually, we collect personal information about you which we require to respond to your enquiries for payment processing and for the provision of goods and services to you. We also process your personal information where we are required to do so by law, and for the exercise or defence of legal claims. From time to time, we may contact you for research purposes, or to tell you about our special offers and other services in accordance with your contact preferences. Where appropriate, we will obtain your consent to do so. Personal information collected from you may include your name, payment processing information, postal address, email address, landline or mobile telephone number, delivery details as well as other non sensitive personal information. If you use our web sites, we may also collect information about you or your computer when you browse to allow you to use the services available.

WEBSITE USAGE & COOKIES

If you are using our web site, we will use your personal information to help you to log on to your account and into restricted areas of our web sites and to permit future use of the web sites. We may use your IP address to help diagnose problems with our server, or to administer our web sites. We may conduct analyses of user traffic to measure the use of our sites and to improve the content of our web sites and our services. These analyses will be performed through the use of IP addresses and cookies. We may also use cookies to enable the signing in process after you have registered with us and to provide you with more tailored information when you return to our web sites. A cookie is a piece of information that is stored on your computer’s hard drive by your web browser. Most browsers accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance. If you reject the use of cookies please note that the efficient operation of the web site that you are using may be affected. Most of the advertisements that you see on the web sites are generated by third parties who may use cookies to track viewing of their advertisements and for other purposes specified in their own privacy policies. We have no access to or control over these cookies (although we may use statistical information provided to us – not containing personal information – arising from these third party cookies to improve the targeting of advertisements to you and other users of the web sites). You can obtain further information about third party privacy policies or disable their cookies by visiting their web sites.

THIRD PARTY

We may disclose personal information about you internally and to third parties for processing purposes associated with payment processing, the supply of goods and services, for web site administration, or elsewhere when you have consented to such disclosures, or where we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets, or where such disclosures are required or permitted by law or in order to enforce or apply any applicable terms of use. All third parties are contractually bound only to use personal information to perform the services that we hire them to provide. Where you have agreed that we may do so, we may lease or rent your personal information to selected third parties for their postal or telephone marketing use.

By your continued use of our services (including our web sites), you consent to us having the right to share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006, and with selected third parties, including:

  • business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
  • advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we will provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience;
  • analytics and search engine providers that assist us in the improvement and optimisation of our site
  • credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.

TRANSFER OF DATA

Third party data processors, advertisers, exhibitors and other such business relationships outside of the EEA, are required to take adequate technical and organisational safeguards to protect personal information. We also take measures to ensure that personal information transferred by us outside of the EEA is adequately protected.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.

VIRTUAL PRODUCTS

In the case of your use of one of our virtual products, e.g. Virtual Exhibitions, Directory Sites, Webinars etc, we may pass the information you provide to third parties. Generally this will be via a process whereby you, as the user, visit or interact with a third party eg: visit a stand at an online exhibition or click on an asset branded and provided by a third party. In some instances, for example, a products listing site, you may reach out directly to a supplier or exhibitor who may contact you in return. In other instances our virtual products are sponsored and, in such cases the data you provided to us will be given to the sponsor. Generally, we will let you kow at the time of collection if a product is sponsored. 

If you wish to change your contact preferences with an individual exhibitor/sponsor, please follow their own unsubscribe request details.  Unsubscribing to Ecobuild will stop Ecobuild from contacting you in the future, but not the individual third parties whom you have interacted with. 

We take your contact preferences very seriously. If you would prefer for your details not to be passed to any third parties as laid out in this section, you are advised not to register for the virtual product.

EMAIL CAPTURE

Ecobuild may from time to time send updates about this product and other relevant partner products and services.  Your email will not be given to third parties. By providing your email address you consent to being contacted by email for direct marketing purposes by Ecobuild.

MOBILE PHONE CAPTURE

Ecobuild may from time to time contact you about this product and other relevant products and services.  By providing your mobile number you consent to being contacted for direct marketing purposes via voice calls or SMS by Ecobuild.

YOUR RIGHT TO WITHDRAW FROM EMAIL AND MOBILE PHONE CAPTURE

You have the right to withdraw your consent to being contacted for direct marketing purposes by Ecobuild via email, voice calls or SMS by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at mhurn@ecobuild.co.uk.

SECURITY OF PERSONAL INFORMATION

We use administrative, technical, and physical measures to safeguard personal information against loss, theft and unauthorised  uses, access or modifications. Certain areas of our web sites may be password protected. If you are a user of our web sites and have a password, you can help to preserve your privacy by ensuring that you do not share your password with anyone else. 
Payments made via our web sites are processed in a secure environment using software provided by Verifone or other third party providers. 
We take steps to regularly validate the personal information we hold to ensure that the information is accurate and, where necessary, up to date. Information that is no longer required for any valid business purpose, and that we are not required to keep pursuant to any applicable law, will be routinely destroyed by secure means.

MAKING AUTOMATED DECISIONS

We do not ordinarily use personal information for the purposes of automated decision making. However, may do so in order to fulfill compelling obligations imposed by law, in which case we will inform of any such processing and provide you with an opportunity to object.

ACCESS TO PERSONAL INFORMATION

You may renew and update personal information that we hold about you by contacting us as detailed below.

CONTACTING US

If you have any questions about this privacy policy, you can email at mhurn@ecobuild.co.uk or write to Martin Hurn, Brand Director - Futurebuild Events Limited, 14 High Cross, Truro, Cornwall TR1 2AJ.

We reserve the right to add to or amend this privacy policy at our sole discretion, without prior notice to you. Please review our privacy policy on a regular basis to make sure you have read the latest version and you understand what we do with your personal information. Your continued use of our services or our web sites following the posting of changes to these terms means that you consent to those changes. 

This privacy policy is effective as of [DATE] 2017.

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